(1)  Torsion and Torquemaster springs
(2)  Logic, sequencer and circuit boards
(3)  Bottom seal
(4)  Tools
(5) All electronic parts (none of these parts are returnable or exchangeable)

StarDoorParts.com will refund, return or exchange items provided the Purchaser meet all terms and conditions stated as outlined in our policy below.

Exchanges
All items except torsion springs, logic/circuit boards, tools and bottom seal can be exchanged for any reason within 30 days from the date of purchase (less shipping and handling) unless otherwise noted on the actual products page.  If you wish to exchange an item please Contact Us to request a Return Merchandise Authorization (RMA) number.  No exchanges will be accepted  after 30 days and/or without contacting us for an RMA number.  RMA numbers will not be given over the phone and you must request and will receive an RMA number in writing by notifying us at Contact Us.  You must pay to ship the item back to us. Items returned for exchange must be received by us in original and resalable condition with all original parts and packing (including batteries, instructions, connectors, screws, etc.).  Definition of new, unaltered and unused condition is that the part will show no signs of wear or damage in any way.  We will not ship out product for exchange until we have received the products which need to be replaced or exchanged.  You must enclose a copy of the original invoice and write the RMA number on your shipping label. We suggest you use a shipper with tracking capabilities. Shipping cost for return of the item is at the purchasers' expense unless the return is the result of our error. Depending upon the weight of the item additional shipping charges to ship another item back to you may be required. We will let you know when you contact us for your RMA number. Items returned damaged or with parts missing will not be exchanged and no refund will be issued.  Returns can NOT be a special order item or a custom order.  ALL SALES ARE FINAL ON LOGIC BOARDS, SEQUENCERS, CIRCUIT BOARDS, ELECTRONIC PARTS, BOTTOM SEAL, TOOLS AND TORSION/TORQUEMASTER SPRINGS

If you ordered the wrong part and we don't have the part you need or you just decide you don't want the part you ordered you can return it for a refund within 30 days of the purchase date. Returns can NOT be a special order item or a custom order.  ALL SALES ARE FINAL ON LOGIC BOARDS, SEQUENCERS, CIRCUIT BOARDS, ELECTRONIC PARTS, BOTTOM SEAL, TOOLS AND TORSION/TORQUEMASTER SPRINGS.  If you wish to return an item please Contact Us to request a Return Merchandise Authorization (RMA) number. Items returned to us after 30 days and/or without contacting us for an RMA number will not be refunded.  Items returned for refund must be received by us in original salable condition with all original parts and packing (including batteries, instructions, connectors, screws, etc.).  Definition of new, unaltered and unused condition is that the part will show no signs of wear or damage in any way.  A refund (less shipping and handling charges and a restock fee of 25% - minimum restocking fee is $5) will be made by the method you originally used to make your purchase within 5 business days of us receiving the merchandise at our facility. For items with "free shipping" the amount of our shipping cost will be deducted from the refund. Shipping cost for return of the item is at the purchasers' expense. We suggest you use a shipper with tracking capabilities. Items returned damaged or with parts missing will not be refunded. Also, parts marked as "exchange only" or "all sales final" on the products pages will not be refunded.

All of the products that we sell are new and unused and are not refurbished or factory defects.  All parts come with the full manufacturer warranty.  Sometimes parts can be defective from the manufacturer.  If this occurs please Contact Us within 30 days of your purchase date to inform us of the defective part and request an exchange.  We will send you the replacement item with a return packet enclosed for you to send the defective part back to us. We will not ship out product for exchange until we have received the products which need to be replaced or exchanged.  We will provide you with an address when we issue you the RMA.  Please note that all original materials (parts, packaging, instructions, batteries, etc.) must be returned in order to receive full credit.

Please return all items to:
Star Door Parts
5043 S. Tumbleweed Lane
Chandler, Arizona 85248