General Shipping Information
Star Door Parts offers the option of shipping orders using the US Postal Service Priority Mail and FedEx.  FedEx orders can be shipped by the following methods:  Standard Ground, 2nd Day Air and Standard Overnight.  Please note that not all orders placed with the US Postal Service may be supplied with a tracking number.  Only orders placed with FedEx will are guaranteed to have a tracking number.  FedEx tracking number(s) are updated and e-mailed within 1-2 business days. USPS Priority shipping tracking numbers are not guaranteed. FedEx Overnight & 2nd Day Air tracking numbers are updated and emailed to you the next business day as they become available from the freight carrier.  We reserve the right to upgrade your shipping option no additional charge to you if it will result in a quicker delivery to your home or business. 

Please note that there is NO overnight or 2nd day delivery available on weekends (for Saturday delivery) or holidays.  Reminder: FedEx will not deliver to PO Boxes.  If you wish to ship to a PO Box you must select USPS Priority as your shipping option/carrier.

If your order has multiple parts delivered to the same address, your items may ship in SEPARATE boxes to ensure quicker service. Don't worry, you won't be charged any extra shipping fees.

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or wrong parts before you install them. You MUST return any parts that are incorrect, not needed, or damaged in less than 30 calendar days from the date you placed your order (some exceptions may apply). If your package is lost, stolen, or damaged a claim must be filed through the shipping company after 7 days. Please email us for assistance to initiate a claim. Please keep all packaging materials should the carrier wish to inspect them.


Delivery Time
Our goal is to ship your order as quickly as possible.  Most orders will ship within 24 to 48 hours, except for custom made orders such as torsion springs which will can take an additional 24 hours.  We only ship orders Monday through Friday and are closed on national holidays.  If you choose Overnight and 2nd Day delivery orders please note that deliver date will be based on the day the shipment leaves our warehouse and may not be the day you placed your order. Depending on the parts you order, your order may be fulfilled from either one of our warehouses across the country.

Orders shipped USPS Priority Mail generally take 2 to 3 business to receive from the date of shipment.  Order placed with FedEx Ground shipping options generally take 3 to 5 business to receive from the date of shipment. Orders shipped FedEx Overnight Air will be received the day after we ship the products to you (please see note above regarding Saturday).  Orders shipped FedEx 2nd Day Air will be received 2 days after we ship the products to you (please see note above regarding Saturday).  For international shipping, please allow 7 to 9 days to receive your order after we notify you that order order has shipped.

International Shipping
We offer shipping of all products to the United States and Canada only.  However, you can use a mail forwarding service such as www.bongous.com to acquire a US forwarding address.

Sales Tax
We do not charge sales tax on any orders.  For orders shipped to Arizona, we pay the sales tax for you.

Questions
If you have any questions regarding shipping of any of our products, please contact us.