At Star Door Parts, we take fraud and theft very seriously. To prevent these things from happening to any consumer/credit card holder, we have implemented a system to catch fraudulent purchases before the transactions have been finalized and shipped out. This means, at our discretion, we will cancel any order that we believe is fraudulent or was found to be fraudulent and will refund the full amount back to the card which was used to create that order. This is to protect all credit card holders from fraud. We reserve the right to refuse service to anyone that we believe is creating, or has created, a fraudulent purchase on our website. We may contact you via phone to verify that you placed the order and/or require an adult signature with ID verification upon delivery.
The fraud prevention service that we have in place is the "Fraud Detection System" by a prestigious third party company. The "Fraud Detection System" looks at items such as purchase history with other retailers, address verification and IP address location just to name a few. The "Fraud Detection System" Software calculates all the information in real time and sends us a score. Orders that are low risk and return a high score are removed from "Fraud Detection System" immediately. Those orders are sent directly to our processing center to be pulled, packaged and shipped. Orders that come back with an average score are re-evaluated. In most cases, those orders are able to be removed from the "Fraud Detection System". For orders that cannot be removed from "Fraud Detection System", or, orders that return a low score, those customers may be contacted by one of our customer services representatives and will be required to verify their order and payment process and may include providing a copy of a government issued ID that verifies the customer's name and address for both the billing and/or shipping address. Note: We reserve the right to cancel or do additional verification on any order at any score level if we feel that order is a fraudulent transaction.