STAR DOOR PARTS - SHIPPING & DELIVERIES
A Message To Our Valued Customers:
Over the past few weeks, we have seen a rapid spread of COVID-19 throughout the country. As that spread has occurred, we recently have learned that a number of our suppliers around the county have closed or are in the process of closing their warehouses due to stay at home orders in their states. As you can imagine, this is going to have a significant impact on our ability to fulfill orders, especially custom spring orders and low stock items. We value your business and realize this will impact you, our customer. We continue to have a significant quantity of parts in our warehouses but some of those items are in limited supply and we don't know when we can expect new shipments from our suppliers due to the worldwide disruption in the supply chain.
At this point, we intend to stay open. However, we may need to notify you after you have placed an order on our site that a particular item may not be available in the quantity your ordered or still in stock by the time your order is processed. We will make every effort to fulfill all orders as quickly as we can.
Star Door Parts
GENERAL SHIPPING INFORMATION
FedEx orders can be shipped by the following methods: Standard Ground/Home Delivery, 2nd Day Air and Standard Overnight.
USPS orders are shipped First Class, Priority Mail and Priority Mail International (to Canada only). USPS generally supplies us with a tracking number. We will attempt to provide a tracking number for USPS orders but cannot guarantee it.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or wrong parts before you install them. You MUST return any parts that are incorrect, not needed, or damaged in less than 30 calendar days from the date you placed your order (some exceptions may apply). If your package is lost, stolen, or damaged a claim must be filed through the shipping company after 7 days. Please email us for assistance to initiate a claim. Please keep all packaging materials should the carrier wish to inspect them.
Many items on our site are offered with free shipping. These products are identified as having free shipping as well as having our Star Door Parts Free Shipping icon: next to the price. Please note that all items that come with free shipping will be shipped by USPS First Class Mail, unless otherwise noted. If you need your item sooner you can upgrade to an expedited shipping option for an additional charge.
Our goal is to ship your order as quickly as possible. Most orders will ship within 24 to 48 hours, except for custom made orders such as torsion and Torquemaster springs which will can take an additional 24 hours. We only ship orders Monday through Friday and are closed on national holidays. If you choose Overnight and 2nd Day delivery orders please note that deliver date will be based on the day the shipment leaves our warehouse and may not be the day you placed your order. Depending on the parts you order, your order may be fulfilled from either one of our warehouses across the country.
Orders shipped USPS First Class will generally take up to 5 business days to receive from the date of shipment. USPS Priority Mail generally take 2 to 3 business days to receive from the date of shipment. Please note that Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. Orders placed with FedEx Ground shipping options generally take 3 to 5 business to receive from the date of shipment. Orders shipped FedEx Overnight Air will be received the day after we ship the products to you (please see note above regarding Saturday). Orders shipped FedEx 2nd Day Air will be received 2 days after we ship the products to you (please see note above regarding Saturday). For international shipping, please allow 7 to 9 days to receive your order after we notify you that order order has shipped.
DROP SHIP ORDERS
As a convenience to our customers we generally allow for drop ship orders (orders that can be shipped and delivered to an address other than the customer's billing address). However, we do reserve the right to cancel, change, disallow drop ship orders and/or require an adult (someone 18 years of age or older) signature with ID verification upon delivery. If we require an adult signature upon delivery, there may be additional shipping costs incurred. If your order needs to be changed, canceled or will require adult signature upon delivery, we will contact you first. In the event that we are not able to contact you by phone or email within 48 hours of the placement of your order, your order may automatically be canceled and you will receive an email indicating the cancellation and your credit card will not be charged. Please contact us at (952) 818-6633 prior to placing your online if you require assistance with a drop ship order.
We offer shipping of all products to the United States.
If you have any questions regarding shipping of any of our products, please call us at (952) 818-6633 or email us.